Pasir Gudang ITI Client’s Charter Achievement Jan – June 2015
|
NO |
Client’s Charter |
Department |
Quantity Received |
Processed & Solved |
Achievement Percentage |
|
1 |
All the ILJTM Intake applications process are continously opened and done twice a year. |
BPPL |
601 |
601 |
100% |
|
2 |
The intake application’s result can be accessed 3 weeks before the new session begins. |
BPPL |
Application’s result can be accessed from 15 May 2015 |
Application’s result can be accessed from 15 May 2015 |
100% |
|
3 |
Students who are entitled for allowance will be paid every 10th for each month. |
Administration |
997 |
997 |
100% |
|
4 |
All claims including the bills are paid within 14 days. |
Administration |
484 |
484 |
100% |
|
5 |
Respond and feedback are given to all enquiries ad complaints within 3 days. |
Administration |
2 |
2 |
100% |
|
6 |
Examination’s result can be accessed by students a week before new session begins. |
BKKL |
543 |
543 |
100% |
|
7 |
Client’s feedback for the Front Desk at Satisafaction scale. |
Customer Service Officer |
20 |
20 |
100% |